Refund policy
Returns and Refunds
HAVOLKA does not sell direct to customers. All HAVOLKA hardware is purchased through our appointed distributors and stockists, who handle pricing, supply, delivery and returns.
Where to start a return
Contact the distributor or stockist you purchased from. They hold the transaction record and will process your return, exchange or refund under their own terms. If you are unsure where a product was purchased, contact us at sales@havolka.com and we will help identify the supplier.
Change of mind
Change of mind returns are at the discretion of the distributor or stockist you purchased from, and are subject to their terms. Products must generally be unused, uninstalled and in original undamaged packaging. Restocking fees and return freight may apply.
Faulty, damaged or incorrect items
If a product is faulty, damaged in transit, or not what you ordered, contact your place of purchase as soon as possible. You may be entitled to a repair, replacement or refund under the Australian Consumer Law. These rights apply regardless of any policy stated here and are not limited or excluded by it.
Please retain your proof of purchase and keep the product and packaging until the claim is resolved.
Warranty claims
HAVOLKA hardware carries a 15 year warranty covering mechanical function, manufacturing defects and finish, in residential applications under normal use and correct installation.
Warranty claims should be made through your distributor or stockist, who will lodge the claim with us. To assess a claim we need proof of purchase, the product SKU, photographs of the product as installed, and a description of the fault.
Where a claim is approved we will supply a replacement product or component. Removal, reinstallation and labour costs are not covered.
Not covered
Normal wear, including surface marking from everyday use.
Damage from incorrect installation, misuse, impact or excessive force.
Damage from abrasive or chemical cleaners, or cleaning products not suited to the finish.
Corrosion where a product not rated for wet area or coastal use has been installed in those conditions.
Products modified, repainted or refinished after purchase.
Commercial applications, unless agreed in writing.
Distributors and trade accounts
Returns and stock adjustments between HAVOLKA and appointed distributors are governed by the terms of the relevant supply agreement, not by this policy.
Contact
sales@havolka.com
1300 508 941
Perth, Western Australia